Refund Policy

Last updated: 2026-10-25

Refund window

Refund requests for eligible purchases must be submitted within 14 days of purchase by contacting [email protected].

We may ask for account details, payment details, generation history, and a short explanation so we can review the request.

Subscriptions

Subscription refunds are reviewed based on purchase date, renewal date, usage, billing history, and whether the request relates to an accidental renewal or service issue.

Canceling a subscription stops future renewals but does not automatically refund previous charges.

Credit packs and usage

Unused credit packs may be eligible for refund review during the refund window.

Credits that have already been used are non-refundable because generation jobs consume provider capacity immediately.

Promotions and fraud prevention

Promotional credits, coupons, trials, gifts, or manually granted credits may be excluded from cash refunds unless required by law.

We may deny refund requests connected to abuse, chargeback fraud, policy violations, repeated purchases and refunds, or attempts to exploit promotional pricing.